Sending your device for data recovery.

Your data is important to us.

Our office is open from 9am to 5pm, Monday to Friday except holidays.

Before sending the device to us for data recovery, please do the following:

  1. Download our data recovery form. The form includes our pricing and terms and condition (pages 3 and 4).

  2. Fill up the forms and email it back to us at

  3. When sending the DR Form, please include photo of the device.

  4. Please include a scan copy one valid ID of the owner/signatory of the form.

We will review your forms and we will call or email you if we have additional questions.

We will email you the shipping instruction after evaluation of your DR Forms.

If you have additional questions, you can send us your query thru our Web Inquiry Form.

You can call us at 02-8374-1173 (PLDT) or ‭(0920) 952 6041‬ (SMART) from 9am to 5PM. 

Looking forward to help you with your data.